Refund policy

1. RETURN & REFUND POLICY

Our Commitment

At Lumynea, we stand behind the quality of every product we ship. If you're not completely satisfied with your purchase, we're here to help.

Our Satisfaction Guarantee

We offer two guarantee windows depending on the routine you choose:

  • 3-Month Supply & 6-Month Supply: 90-day money-back guarantee from the date of delivery.
  • 1-Month Supply: 30-day money-back guarantee from the date of delivery.

To be eligible for a refund:

  • The product must be in its original packaging.
  • Opened products are eligible for a refund if less than 50% of the product has been used.
  • You must provide your order number and reason for return.

How to Request a Return

Contact us at support@lumynea.com with:

  • Your order number
  • The reason for your return
  • Photos of the product (if applicable)

We will respond within 2 business days with return instructions.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds are processed to the original payment method within 10–15 business days.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect product.

Exchanges

We do not offer direct exchanges at this time. Please place a new order and request a refund for the original purchase.

Damaged or Defective Products

If your order arrives damaged or defective, contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received a refund within 15 business days of our confirmation, please check with your bank or credit card company first. Then contact us at support@lumynea.com.