Shipping policy
SHIPPING POLICY
Processing Time
All orders are processed within 2–3 business days (Monday–Friday, excluding holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
|
Destination |
Method |
Estimated Delivery |
Cost |
|
United States (contiguous) |
Standard Shipping |
6–10 business days |
Calculated at checkout |
|
Alaska, Hawaii, US Territories |
Standard Shipping |
8–14 business days |
Calculated at checkout |
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Shipping Delays
While we do our best to meet estimated delivery times, delays may occur due to carrier issues, weather, or high-volume periods. We are not responsible for delays once the package has been handed to the carrier.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer is responsible for reshipping costs. Please double-check your shipping address before placing your order.
Lost or Stolen Packages
If your tracking shows your package was delivered but you haven't received it, please:
- Check with neighbors or your building's package area.
- Contact the carrier directly with your tracking number.
- If unresolved, contact us within 7 days and we will work with the carrier to resolve the issue.